Q: What is your main product?
A: We can supply the window system (including profile, hardware, accessories, glass) or the finished products ready for installation.
Q: How can I know your price?
A: The pricing is based on the buyer's specific requirement, so please provide the below information to help us quote the exact price to you.
- Shop drawing/window schedule to show the window dimensions, quantity, and type;
- Frame color;
- Type of glass and thickness (single or double or laminated or others) and color (clear, tinted, reflective, Low-E or others, with Argon or without).
Q: What is the standard size of your windows and doors?
A: Our product is CUSTOMER MADE. We always manufacture windows and doors according to the buyer's dimensions.
Q: What is your delivery time?
A: 38 days after deposit and drawing confirmed
Q: What is your standard color for aluminum frames?
A: Powder coating (Frost black and Sliver grey)
Q: What are your payment terms?
A: Normally, 30% - 50% of total amount by T/T as deposit and balance before delivery. Irrevocable L/C at sight is also acceptable.
Q: Whether we need to install the glass (onsite glazed), or do your windows come with the glass installed?
A: We will install glass at the factory based on windows/doors dimensions to ensure they can be safe during transportation and easy for our buyer to install the whole windows/doors. Install glass on site is recommended for big-sized products.
Q: What is your warranty? What do we do in case of problems?
A:10 years quality warranty is provided, including frame unfading nor peel-off, hardware, and accessories working properly under correct operation. 10-year warranty for German hardware. In case of our quality problem, we will provide a replacement by international courier. Immediate delivery of replacement parts if available in stock, and if not in stock, the time would depend on material ordering time, usually 10-15 days.
Q: What kind of service will you provide?
A: We can provide the engineering & supervising service to guide the installation of our windows and doors.
Q: Are your products Certificated?
A: Yes, our products meet the Australian standard for now and also we will make our product tested and certificated if you required
Q: Is there a price difference between powder coating and anodizing?
Q: What is spectrally selective glazing?
A: Coated or tinted glazing with optical properties that are transparent to some wavelengths of energy and reflective to others. Typical spectrally selective coatings are transparent to visible light and reflect short-wave and long-wave infrared radiation.