About Our Factory
As a energetic and innovative manufacturer, Superhouse has developed our own window system-SP100 series with Australia architect, which are comparable with Australian leading window systems, widely used in large commercial and residential buildings in Sydney, Melbourne and Perth.
This year, our new factory opened. Annual production capability reaches 100,000 square meters of windows, and 55% are exported to Australia, 45% to USA, Canada and other developed countries. Our company has always focused on research, development and innovation, recently we have developed bullet proof windows.
Superhouse people also have continuously tried to improve product quality, introducing European high-end system to serve customer who pursue ultimate energy saving and sound insulation purpose. Our company regards “Quality is our culture” as our tenet. We hope to cooperate with more customers for mutual development and benefits.
We welcome all potential buyers to contact us. Our trade assurance service will provide your business with full protection for product quality and on-time shipment.
Step 1. protects frames from scratches;
Step 2.Keep windows or doors fixed on iron pallets;
Step 3.Tie up windows or doors on the iron pallets with plastic belts;
Step 4.PE films to keep away from sea water;
Step 5.Fill in the space bag between each two iron pallets by air bags;
Step 6.Tie up iron pallets
Q: How Can I trust your company?
Superhouse: Superhouse is a Gold suppliers with over 10 years experience on ALIBABA.
In additional, our factory are Verified by BV, TUV, AWA(Australia windows Association),SAI GLOBAL every year.
Please link below For the Latest Manufacture verified reports.
In additional, you can call to AWA or Sai Global to check Superhouse company.
Q:Are you a Trading Company or a Manufacturer?
Superhouse: We are 100% a real manufacturer and identified by TUV copmany and here is a VCR for your Ref http://isuperhouse.en.alibaba.com/company_profile/video_introdution.html
Q: Do you win AS2047 Standard?
Superhouse: Yes, we win AS2047 standard for our all doors & windows, and also we have AS2208 & UL & EN standard for glass, cause Australia, New Zealand, Canada are our main markets.
Q:Do you win Florida approval?
Superhouse:Yes.we got it.and our approval number is #FL23013#.NFRC.CSA for American Market
Q: What is your manufacture time?
Superhouse: 38-45 days depends upon deposit received and shop drawing siganture, as extrusion profile need 25 days to reach us.
Q: What is your MOQ order?
Superhouse: USD30,000 min for the order value, if under, then we need charge extra USD800 for the color adjusting fee and machine running fee.
Q: Do you accept customized design and size?
Superhouse: Yes, sure. The design and size all are according to customer customized choice.
Q: Do you offer size measurement service or installation service?
Superhouse: Sorry we do not offer size measurement and installation service for small projects, as we are hard to win the working visa, but if the project big and we will find out the solution by recommend local team to offer size measurement and installation then.
Q: What's the favorite payment terms?
Superhouse: TT LC paypal west union one touch and available
Q: What is your color available?
Superhouse: Color available from the colorbond or RAL or interpon or real color sample
Q:What's your generally packaging?
Superhouse: with carton and protective film first and then put all windows on the iron steel pallets and the fix with airbag and keep it not moving in the container.
Q:Are you supplying standard sizes of windows?
Superhouse: most are based on customized and no stock for standard size.
Q: What about your window systems ?
Superhouse: We have standard system with SP100 design from Australia;
Super system with thermal break.
Star system by cooperation to Reynares and SUCHO system and so on.
Q:What kinds of hardware mostly?
Superhouse: German brand; Australia Brand and china top brand, depends on customer choice.
What is the Australian standard for windows?
2047 and AS1288 - According to the Australian Building Code, all door and window manufacturers must produce doors and windows that meet the mandatory minimum specifications under Australian Standards (AS) 2047 (including AS1288).
What is the latest building code of Australia?
NCC 2019 - The current version of the code is National Construction Code (NCC) 2019, which will take effect on May 1, 2019. More about NCC
Is the BCA and NCC the same?
The NCC replaced what was previously known as the Building Code of Australia (BCA) and now includes the Australian Plumbing Code.
Do you have to comply with Australian standards?
Standards are not laws, so generally speaking, there is no mandatory requirement to comply with standards. However, if certain local laws require compliance with certain specific standards, compliance with that specific standard is mandatory.
Does Australia accept overseas window and door approval or certification?
Australia has independent requirements for approval and certification. The United States and EU CE documents are not recognized by Australian law at all and therefore cannot be used as a basis for compliance. In the same way, Chinese standards are not recognized by Australian laws, so we at Superhouse specially made Australian certifications for the Australian market.
Q: What is your main product?
A: We can supply the window system (including profile, hardware, accessories, glass) or the finished products ready for installation.
Q: How can I know your price?
A: The pricing is based on the buyer's specific requirement, so please provide the below information to help us quote the exact price to you.
- Shop drawing/window schedule to show the window dimensions, quantity, and type;
- Frame color;
- Type of glass and thickness (single or double or laminated or others) and color (clear, tinted, reflective, Low-E or others, with Argon or without).
Q: What is the standard size of your windows and doors?
A: Our product is CUSTOMER MADE. We always manufacture windows and doors according to the buyer's dimensions.
Q: What is your delivery time?
A: 38 days after deposit and drawing confirmed
Q: What is your standard color for aluminum frames?
A: Powder coating (Frost black and Sliver grey)
Q: What are your payment terms?
A: Normally, 30% - 50% of total amount by T/T as deposit and balance before delivery. Irrevocable L/C at sight is also acceptable.
Q: Whether we need to install the glass (onsite glazed), or do your windows come with the glass installed?
A: We will install glass at the factory based on windows/doors dimensions to ensure they can be safe during transportation and easy for our buyer to install the whole windows/doors. Install glass on site is recommended for big-sized products.
Q: What is your warranty? What do we do in case of problems?
A:10 years quality warranty is provided, including frame unfading nor peel-off, hardware, and accessories working properly under correct operation. 10-year warranty for German hardware. In case of our quality problem, we will provide a replacement by international courier. Immediate delivery of replacement parts if available in stock, and if not in stock, the time would depend on material ordering time, usually 10-15 days.
Q: What kind of service will you provide?
A: We can provide the engineering & supervising service to guide the installation of our windows and doors.
Q: Are your products Certificated?
A: Yes, our products meet the Australian standard for now and also we will make our product tested and certificated if you required
Q: Is there a price difference between powder coating and anodizing?
Q: What is spectrally selective glazing?
A: Coated or tinted glazing with optical properties that are transparent to some wavelengths of energy and reflective to others. Typical spectrally selective coatings are transparent to visible light and reflect short-wave and long-wave infrared radiation.