Q:What is your main product?
A:We can supply the window system (including profile, glass,hardware,accessories ) as well as the finished products ready for installation.
Q:How can I know your price?
A:The price is based on buyer's specific requirement, so please provide below information to help us quote exact price to you. 1) Shop drawing / window schedule to show the window dimensions, quantity and type; 2) Frame color; 3) Type of glass and thickness (single or double or laminated or others) and color (clear, tinted, reflective, Low-E or others, with Argon or without).
Q:What is the standard size of your windows and doors?
A:Our product is CUSTOMER MADE. We always manufacture windows and doors according to buyer's dimensions.
Q:What is your delivery time?
A: 38 days after deposit and drawing confirmed
Q:What is your standard color for aluminum frames?
A:Powder coating (Frost black and Sliver grey or standard white)
Q:What is your payment terms?
A:Normally,40% of total amount by T/T as deposit and balance before delivery. Irrevocable L/C at sight is also acceptable.
Q:What is your warranty ? What do we do in case of problems?
A:10 years quality warranty is provided, including frame unfading nor peel-off, hardware and accessories working properly under correct operation. 10 years warranty for German hardware. In case of our quality problem, we will provide replacement by international courier. Immediate delivery of replacement parts with available in stock, and if not stocking, the time should be depending on material ordering time which is normally 10-15 days.
Q:What kind of service will you provide?
A:We are able to provide the engineering as well as supervising service to guide installation our windows and doors.
Q:Are your products Certificated?Title goes here.
A:Yes, our products meet Australia,Canada,American Florida standard
What is the Australian standard for windows?
2047 and AS1288 - According to the Australian Building Code, all door and window manufacturers must produce doors and windows that meet the mandatory minimum specifications under Australian Standards (AS) 2047 (including AS1288).
What is the latest building code of Australia?
NCC 2019 - The current version of the code is National Construction Code (NCC) 2019, which will take effect on May 1, 2019. More about NCC
Is the BCA and NCC the same?
The NCC replaced what was previously known as the Building Code of Australia (BCA) and now includes the Australian Plumbing Code.
Do you have to comply with Australian standards?
Standards are not laws, so generally speaking, there is no mandatory requirement to comply with standards. However, if certain local laws require compliance with certain specific standards, compliance with that specific standard is mandatory.
Does Australia accept overseas window and door approval or certification?
Australia has independent requirements for approval and certification. The United States and EU CE documents are not recognized by Australian law at all and therefore cannot be used as a basis for compliance. In the same way, Chinese standards are not recognized by Australian laws, so we at Superhouse specially made Australian certifications for the Australian market.